Return and Refund Policy

Lotus Clothing Store

Lotus Clothing Store understands that choosing clothing online can sometimes involve uncertainty. This policy explains the conditions under which customers may return eligible merchandise and request a refund.

Return Eligibility and Time Limit

Customers may contact us to request a return within 30 days after receiving their order. Products submitted for a standard return must be unworn, unwashed, unmodified, and free from damage caused by use. Original tags and packaging should be included when available.

Items that no longer meet these conditions may be ineligible for a standard return, except where applicable law provides otherwise.

Incorrect, Defective, or Damaged Merchandise

If an order arrives with a manufacturing defect, is damaged during transportation, or contains a product different from the one purchased, please notify us at thaxtent@outlook.com.

Your message should include the order number, a description of the concern, and supporting photographs where appropriate. We will assess the circumstances and communicate the available resolution.

Return Authorization and Shipping

Customers should obtain return instructions from our support team before sending merchandise back. This helps us identify the order and handle the request correctly.

For returns unrelated to an error by Lotus Clothing Store, return postage is generally the customer's responsibility, subject to applicable law. Where a return results from our mistake, the applicable return shipping arrangements will be communicated by our team.

Refund Review and Payment

A returned product may be inspected before the refund request is approved. Once approved, the refund will be submitted to the original payment method.

The time required for the credit to appear depends on the customer's payment provider or financial institution.

Original delivery charges are generally excluded from refunds unless required by law or the original fulfillment involved an error on our part.

Exchange Requests

If you would like a different size or another available product, contact us before returning the original item. Exchanges depend on current inventory and may require a new order if a direct exchange cannot be arranged.

Order Cancellation

Please send cancellation requests as soon as possible after placing an order. We will check the current fulfillment status, but cancellation may no longer be possible once preparation is complete or dispatch has occurred.

Contact for Return Assistance

Email: thaxtent@outlook.com

Lotus Clothing Store reviews requests individually and handles them in accordance with this policy and applicable consumer protection laws. Nothing in this policy limits rights that cannot legally be waived.